F.A.Q.s
1. Return and Exchange
No return or exchange will be entertained. We will ensure that all items are in good condition before shipping them out.
2. Refunds
All items either sold and pre-ordered are NOT refundable. JMagLovers will only refund you the EXACT amount paid ONLY if items are missing during delivery.
3. Stock
3.1. Do you stock up the magazines?
No, JMagLovers currently do not stock up magazines as we are only offering our service to purchase and ship the magazines. All magazines are purchased directly from magazine stands, bookstores, etc.. We may, however, consider stocking the magazines if there are demands for it.
Currently, JMagLovers offers to purchase ready stock items(which can be found under 'Shop Available' category) and pre-order purchases(Items listed under 'Pre-order' Category). We will be accepting subscriptions starting 2013.
3.2. Can I still get previous issue of the magazine?
Yes you can, ONLY IF they're still available in the market. We'll try to update our online shop regularly and remove issues that are not available anymore.
3.3. What magazines do you have to offer?
Currently, we only offer ViVi Malaysia and Ray S'pore & M'sia edition in English; ViVi and Ray Taiwan in Chinese(Simplified).
No, JMagLovers currently do not stock up magazines as we are only offering our service to purchase and ship the magazines. All magazines are purchased directly from magazine stands, bookstores, etc.. We may, however, consider stocking the magazines if there are demands for it.
Currently, JMagLovers offers to purchase ready stock items(which can be found under 'Shop Available' category) and pre-order purchases(Items listed under 'Pre-order' Category). We will be accepting subscriptions starting 2013.
3.2. Can I still get previous issue of the magazine?
Yes you can, ONLY IF they're still available in the market. We'll try to update our online shop regularly and remove issues that are not available anymore.
3.3. What magazines do you have to offer?
Currently, we only offer ViVi Malaysia and Ray S'pore & M'sia edition in English; ViVi and Ray Taiwan in Chinese(Simplified).
4. Orders & Purchasing
4.1. Can I pre-orders issues before they are released?
Yes, you can. Simply add to cart the items under the 'Pre-Order' category under the 'Shop' tab.
4.2. Do you accept subscriptions for a few months to a year?
We are now ready to accept subscriptions for ViVi(English). Please refer to the 'Subscription' category.
4.3. When choosing 'Location and Shipping method', I receive commands stating as follow:
Yes, you can. Simply add to cart the items under the 'Pre-Order' category under the 'Shop' tab.
4.2. Do you accept subscriptions for a few months to a year?
We are now ready to accept subscriptions for ViVi(English). Please refer to the 'Subscription' category.
4.3. When choosing 'Location and Shipping method', I receive commands stating as follow:
Should you receive any commands as follow, we appreciate if you could do us a favour and refer the matter to our customer service for help via the 'Contact Us' page or email [email protected]. Our design-cum-technical team may have overlooked it during the upgrading course. We will solve the matter as soon as we can:)
4.4. I'm want to purchase a single issue of the magazine. How do I check the delivery fees to my shipping address?
After adding the item(s) you want into the shopping bag, go to 'Shopping Bag'. Below the 'Checkout' box, click the 'Change' button(See Image #1).
4.4. I'm want to purchase a single issue of the magazine. How do I check the delivery fees to my shipping address?
After adding the item(s) you want into the shopping bag, go to 'Shopping Bag'. Below the 'Checkout' box, click the 'Change' button(See Image #1).
Image #1
In the 'Choose location & shipping method' window, fill up your details(See Image #2).
Click 'Apply location' and choose the shipping method.
Click 'Apply location' and choose the shipping method.
Image #2
Image #3
4.5. What's the shipping methods/price for subscriptions?
Shipping method for subscription is the same as 4.4.. Paypal tax have NOT been included into the subscription price and will be charged based on the overall item price+shipping.
Shipping method for subscription is the same as 4.4.. Paypal tax have NOT been included into the subscription price and will be charged based on the overall item price+shipping.
Image #4
Image #5
Image #6
5. Payment
5.1. What payment types do you accept?
Currently, JMagLovers ONLY accepts payment via PAYPAL.
Currently, JMagLovers ONLY accepts payment via PAYPAL.
6. Shipping & Delivery
6.1. Where do you ship to?
We ship worldwide ;D
6.2. How long does it take for the items to arrive?
Delivery will take approximately 2-4 weeks depending on location(Shipping to the UK takes approx. 10 working days after items have been posted out; Singapore approx. 5 working days; Australia approx. 8 working days).
6.3. How would I know the status of my item delivery?
We will send you an email after we deliver your purchase and we will also be providing you with the tracking number and link so you can track the delivery. We will also keep track of the delivery status to ensure you receive your goods.
We ship worldwide ;D
6.2. How long does it take for the items to arrive?
Delivery will take approximately 2-4 weeks depending on location(Shipping to the UK takes approx. 10 working days after items have been posted out; Singapore approx. 5 working days; Australia approx. 8 working days).
6.3. How would I know the status of my item delivery?
We will send you an email after we deliver your purchase and we will also be providing you with the tracking number and link so you can track the delivery. We will also keep track of the delivery status to ensure you receive your goods.
7. Email Notification
Do take note that we will ALWAYS send email notifications to confirm any purchase and transaction you have made at least in 2 working days. Have you not receive any notification within this period, do drop us a note via 'Contact Us' so we can look into it.
Didn't find this page helpful? Fill up the form under the 'Contact Us' tab and we'll get back to you as soon as we can! ;)
--Last updated Jan 5, 2013--
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